Returns & Refunds

Every order is covered for 30 days from delivery. If an item is damaged, defective, wrong or simply not what your pet expected, contact us and we will arrange a replacement or a full refund — your choice.

• Email support@grinpet.com with your order number and a short description — a photo of the issue helps us resolve it fastest.
• We reply within 24 hours, 7 days a week.
• In most cases we resolve the issue without requiring a return — replacements ship immediately and refunds are processed right away.

Approved refunds are issued to your original payment method (via Stripe) and typically appear within 5 business days, depending on your bank.

Because orders ship internationally, we may occasionally ask for an item to be returned (for example, high-value orders) — in that case we provide a prepaid label and cover all return shipping costs.

For hygiene reasons, opened grooming blades and litter supplies can only be replaced or refunded if defective.