Free worldwide shipping on orders over $49 · 30-day easy returns
Frequently Asked Questions
Quick answers about ordering, shipping, payment and returns. Still stuck? Email us — we reply within 24 hours.
Where does GrinPet ship?
We ship to the United States, Canada, the United Kingdom and across Europe. Prices are shown in your local currency (USD, EUR or GBP) at checkout.
Where do you ship from?
To keep quality high and prices fair, we work with trusted manufacturing and fulfillment partners and ship directly from their facilities. Your order is inspected before dispatch and travels with full tracking.
How long does delivery take?
Orders are processed within 2–5 business days. Standard shipping then takes 7–15 business days and is free on orders over $49 (otherwise $5.99). Express shipping takes 5–10 business days for $14.99.
How can I track my order?
Once your order is processed and dispatched (typically 2–5 business days), we email you a tracking link. If you have not received tracking within 7 days of ordering, contact us at support@grinpet.com with your order number.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely by Stripe. Card details never touch our servers.
Is it safe to pay on grinpet.com?
Yes. Every page is served over HTTPS and payments are handled by Stripe, a PCI DSS Level 1 certified provider. Your card data is encrypted end to end and your bank's buyer protection applies to every purchase.
What is your return policy?
Every order is covered by our 30-day guarantee. If something is not right, email us a photo — in most cases we replace or refund without requiring a return. See our Returns & Refunds page for details.
What if my item arrives damaged or wrong?
Contact us within 14 days with a photo and your order number — we will reship the correct item immediately or issue a full refund, whichever you prefer. Email support@grinpet.com.
Do you charge sales tax or customs duties?
Prices shown at checkout are final for US orders. For EU/UK orders over duty-free thresholds, local VAT or import charges may apply and are the responsibility of the recipient.
How do I contact customer support?
Email support@grinpet.com any time — we reply within 24 hours, 7 days a week. See the Contact Us page for more ways to reach us.